Privacy Policy

Welcome to Dawn Agencies. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Identification: Name, address, phone number, email address, and age confirmation.
• Order Information: Products ordered, quantities, billing details, and shipping address.
• Payment Details: Payment screenshots or references (we do not store full card/bank account numbers).
• Communication Data: Messages sent via WhatsApp, email, or our contact form.
• Usage Data: Browser type, IP address, pages visited, and referral source — collected automatically for analytics.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders.
• Communicate order status, shipping updates, and delivery notifications.
• Respond to your inquiries and provide customer support.
• Improve our website, products, and services.
• Send promotional offers, seasonal deals, and important updates (with your consent).
• Comply with legal obligations and prevent fraudulent transactions.

3. Sharing of Information

We do not sell your personal data. We may share your information only in the following cases:

• Transport Partners: Your name and delivery address are shared with our logistics/transport partners to facilitate delivery.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.
• Business Protection: To protect the rights, property, or safety of our business and customers.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Session Cookies: Used to maintain your shopping cart and session during a visit.
• Analytics Cookies: Used via Google Analytics to understand how visitors use our site.
• Local Storage: Your cart data is saved in your browser's local storage for a seamless shopping experience.

You can disable cookies via your browser settings, though some features may not function properly.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure servers and database access controls.
• HTTPS encryption for all data transmitted on our website.
• Restricted access to customer data on a need-to-know basis.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us using the details at the bottom of this page.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media profiles, payment platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are intended only for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe a minor has submitted their information to us, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by updating the "Last updated" date at the top of this page.

Your continued use of our website after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: